Posted on: April 25, 2025
We understand that you care about how your information is used and shared, and appreciate your trust that we will handle such information carefully and reasonably. This Privacy Policy describes how Chengdu Benlai Network Technology Co., Ltd. and its affiliates (collectively, "Benlai", "we", "us" or "our") collect and process your personal information through the Benlai website services and applications (collectively, the "Platform") that reference this Privacy Policy.By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree to our use of your personal information in the manner described above, please stop using the Platform.
This platform is provided and controlled by Chengdu Benlai Network Technology Co., Ltd. The Company operates under the laws of Singapore. If you have any questions or concerns about this Privacy Policy or the use of your personal information, please contact us by sending an email to mailto:developer@cdbenlai.com
For the purposes of this Privacy Policy, unless the context otherwise requires, "you" and "your" refer to you, the user of the Platform, and "information" refers to the information we collect about you or that you provide to us, including your personal data.
This platform is not intended for users under the age of 13. We do not knowingly collect or solicit information from users under the age of 13, nor do we knowingly allow users under the age of 13 to use our platform. If you are under the age of 13, please do not send us any personal information, including your name, address, telephone number, or email address.
If you are between the age of 13 and the age of legal majority in your place of residence (hereinafter referred to as a "teen"), you must review this Privacy Policy with your parent or legal guardian to confirm that you and your parent or legal guardian understand and agree to this Privacy Policy. If you or any parent or legal guardian permits the use of the Platform by the Youth, you hereby agree to this Privacy Policy on behalf of yourself and the Youth.You further agree that you are solely responsible for any and all use of the Platform by your teen, whether or not he or she has expressly authorized the use of the Platform.
Parents, guardians, or anyone who discovers that their child has provided information to us without their consent, or anyone who believes that we have or collect information about a child, should contact us through a email. mailto:developer@cdbenlai.com
If we discover that a user under the age of 13 has created an account or that a user or visitor under the age of 13 has posted information or other content on the Platform, we will terminate the account and delete the information or other content as soon as commercially feasible.
We collect and use the following information about you:
Your profile information. You provide us with information when you register on the Platform, including your username, password, date of birth (if applicable), email address and/or information you disclose in your user profile, and your photograph.
User content and behavior information. We process the content you generate and view on the Platform, including the preferences you set (such as language selection), the photos, audio and video you upload or create, and the comments and live broadcasts you make ( "User Content").
Investigation
We collect information through surveys, challenges and competitions that you participate in. We will inform you of the purpose of the survey, challenge and contest and the identity of the service provider providing the survey, challenge and contest (if we have engaged a service provider) before you complete the survey, challenge and contest. In such cases, the processing of your information will be based on your consent, which we may grant from time to time for each survey, challenge and contest.
Contact information
If you provide feedback or contact us, or otherwise voluntarily provide information to us, our employees, or our contractors, your contact information, any information you voluntarily provide, and any related data will also be collected by us.
Use information
We also collect information about your use of the Platform, for example, how you interact with the Platform, including how you interact with the content we show you, the ads you view, the content you read and the questions you encounter, the content you like, the content you save to the Content Library, the users you follow, and how you interact with your followers. We also infer your preferences, including your interests, gender and age, to tailor content to you.We process information about your followers, the likes you receive, and responses to your uploaded content to promote your content to other users and explore whether your profile can lead to more collaboration opportunities. Where appropriate, we will also use this information to deliver personalized advertising and to introduce you to new services and opportunities.
Information from third parties. You may choose to share certain data from third parties with us, or we may automatically collect such third party data in the course of your use of the Platform. We have detailed below the information we receive from third parties:
Social networking
If you choose to register to use the Platform using a social network credential (e.g., a third-party account, such as Facebook, Google, Apple), we will request access to basic information about that account, such as your username, email address, public profile, and other information that may be relevant to that account. We also share certain information with relevant social networks, such as your app ID, access token, and referral URL. You can stop sharing this information with us at any time by removing our access to the account.
Advertisers, ad networks, and analytics providers
We use the information we collect from you and your interactions with the Platform and other third-party websites and applications to infer your potential interests in order to provide you with more relevant advertising. This information tells us the websites you have visited, the applications you have downloaded, and the products you have purchased, so that we can predict what you may be interested in in the future and evaluate the effectiveness of advertising on our platform.We collect this information through the use of cookies and similar technologies on our Platform and similar information received from third parties advertising on our Platform whose websites/applications you have visited. For more information about how to control such information from third-party advertisers and ad networks, see the "Advertising; Third-Party Content and Services" section below.
The technical information we collect about you. We collect specific information about the devices you use to access the Platform, Such as your IP address, user agent, mobile operator, time zone setting, advertisement identifier, device model, device system, network type, device ID, screen resolution and operating system, application and file name and type, key pattern or cadence, battery status, audio settings, and connected audio device.If you log in using more than one device, we will be able to use your profile information to identify your activities on different devices.
In-app purchases
If you are a paying customer, we may collect payment information from you. This information is required to complete a commercial transaction on our platform. We use this information to facilitate and complete your transaction. If you choose to use any third party service to complete your order and make payment, you will provide your credit card number directly to the third party. Please check the terms and statements of the relevant app store regarding such data processing.In order to be able to deposit the correct amount into your account, we keep a record of your purchases, when they were made, and how much you spent.
Non-personal information
Non-personal information is information that cannot be used to identify an individual. Examples of non-personal information include statistics on website visits, app downloads, and product sales. We collect statistics to understand how our users use our platform. By collecting, using, disclosing and transmitting non-personal information, we may use it for other purposes in our sole discretion. For example, we may share non-personal information with advertisers or publicly display general usage trends of our platform.
We and our suppliers and service providers use cookies and other similar technologies (e. Web beacons, flash cookies, etc.) ( "Cookies") to automatically collect information, measure and analyze the pages you click on and how you use the Platform, enhance your experience using the Platform, improve our Services and serve targeted advertising to you on the Platform and elsewhere on your device.Cookies enable the platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in an image, also known as "pixel tags" or "clear GIFs," that identify cookies, the time and date the page was viewed, the description of the page where the pixel tag was placed, and similar information from your computer or device.
You have the right to choose whether or not to accept cookies. When visiting our website, you will be prompted to choose whether to accept any cookies that require your consent (non-technical cookies), which contain a link to this Cookie Policy for further details. You can also reset your browser to reject all cookies or set the time when cookies are sent. Please note, however, that if you choose to decline cookies, your browsing experience may be degraded and you may not be able to use the full functionality of our platform.
We use your personal information to operate, provide, develop and improve the products and services we provide to our customers. These purposes include:
User information is an important part of our business, and we do not sell users' personal information to others. We will only share your personal information if:
With your consent. After obtaining your consent, we share information authorized by you with specific third parties or categories of third parties.
Service provider. We engage other companies and individuals to provide services to us for any of the purposes described in this Privacy Policy, such as cloud storage providers, payment card processing, and verification. We require these service providers to provide the same or equivalent protection for user information as described in this Privacy Policy, and prohibit them from retaining, using, or disclosing your information except as necessary to provide services to us.
Business partners. Through third party applications and platforms, such as Facebook and Google, you can choose to publish your activities on our platform and share them with others in your network. This Privacy Policy does not apply to your use of any such third party applications and services, and we are not responsible for how those third parties collect, use and disclose your information.We recommend that you review the privacy policies of these third parties and learn more about their information and privacy practices before connecting to or using their applications or services.
Other users. Any information you include on your publicly visible profile, which may include your profile ID, nickname, photo, and bio, will be shared with all other users on our platform. If you use social features, such as chat, pictures, and other electronic information, the information you disclose may become public. The information may also be read, copied, collected, or used by other users.
Governmental, public, regulatory, judicial and law enforcement agencies or authorities. We may disclose your information as required by law, such as to comply with a court order, or when we believe in good faith that disclosure is legally required and reasonably necessary, including: (a) to comply with legal obligations, procedures or requirements (including tax and related reporting requirements); (B)Enforce our Terms and Conditions, Privacy Policy, and other agreements, policies, and standards, including investigating any potential violations; (C) detect, prevent, or otherwise address security, fraud, or technical issues; or (d) protect the rights, property, or safety of us, our users, third parties, or the public as required or permitted by law. This includes exchanging information with other companies and organizations to prevent fraud and reduce credit risk.
Disclosure upon merger, sale or transfer of assets. We may share your information in connection with any merger, asset sale or financing, or transfer of all or part of our business to another company. In these cases, we will always require compliance with this Privacy Policy from third parties or affiliated companies.
Affiliated companies. We may share your information with any of our members, subsidiaries, or affiliated companies to provide our services, including improving and optimizing our services, preventing unlawful use, and supporting users.
Advertisers and ad networks. We share information with advertisers and third-party monitoring companies to show how many and which platform users have viewed or clicked on ads. We may allow third-party advertisers and ad networks to set up technology and other tracking tools to collect the information you describe in the "Advertising; Third-Party Content and Services" section below in order to deliver personalized ads to your device via technology.
If you choose to use our platform or provide your information to us, your information may be transferred to, processed and maintained on servers or databases outside of your country or jurisdiction. Your information may also be processed by employees of us, our suppliers or business partners outside of your country. By submitting your information, you consent to such transmission, storage, or processing.We will take all steps reasonably necessary to ensure that your information is handled securely and in compliance with this Privacy Policy and applicable law.
We take steps to ensure that your information is handled securely and in accordance with this Privacy Policy. Unfortunately, the transmission of information over the Internet is not entirely secure. Although we protect your personal information with measures such as encryption, we cannot guarantee the security of information transmitted through the Platform; any transmission is at your own risk. We do not warrant or represent that your information will be protected from loss, misuse, or tampering by third parties, as no method of Internet transmission or electronic storage is 100% secure.
We take appropriate technical and organizational measures to ensure a level of security appropriate to the various possibilities and degrees of risk to your and other users' rights and freedoms. We maintain these technical and organizational measures and make amendments from time to time to improve the overall security of our systems.
We allow other companies (referred to as third-party advertisers and ad networks) to place ads within our Platform in order to provide you with interest-based advertising about third-party products and services. These third-party advertisers and ad networks use technology to send ads and links that appear on our platform directly to you.
When you use our Platform, some third-party tools (SDKs) integrated with our Platform may collect and use certain information collected from your device for ad display and optimization.This information includes the device manufacturer, model and operating system, screen size, screen orientation, audio, battery, device memory usage, carrier name, IDFV, IDFA, or Android ad ID, time zone setting, locale (country and preferred language), and IP address.They may also use other technologies, such as cookies, JavaScript, or Web beacons, to measure the effectiveness of their ads and to personalize the content of the ads you see.
If you don't want to receive ads targeted to your interests, you can choose to disable personalization by going to My > Settings > Privacy > Personalize Ads and disabling personalization.The iOS and Android operating systems also provide options to limit tracking and/or reset the Ad ID (for more information on how to change these settings, Please visit: https://support.google.com/ads/answer/2662922?hl=en, https://support.apple.com/en-us/HT202074 ）。 However, turning off the Personalized Ads feature limits our ability to deliver relevant ads to you, but does not necessarily reduce the number of ads you receive.
If you follow a link to any of these sites, please be aware that these sites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before submitting any information to these sites.
We provide a mechanism for many platforms to update and correct your personal information. You have the right to log in to your account at any time to correct and correct your personal information. For correction requests, if we confirm that personal information is inaccurate or incomplete, we will endeavour to inform any third party to whom we have disclosed the relevant personal information so that they can also correct that personal information.
You also have the right to access the personal information we hold about you, how we use it, and with whom we share it.
You also have the right to request limited processing and portability of your personal information. However, we may process your personal information if we have other valid legal grounds (for example, to defend legal claims or other protective measures). You have the right to withdraw your consent at any time, but the withdrawal of your consent will not affect the validity of our processing based on your consent prior to the withdrawal.
We will retain your information for as long as your account is active or as long as it takes for us to provide services to you. You may delete your account and we will evaluate such requests on a case-by-case basis. You should understand that once your account is deleted, you will lose the right to access or use all or part of our platform.However, we may retain portions of your information for as long as is reasonably necessary to protect our legitimate business interests, including fraud detection and prevention, and to meet our legal obligations, including tax, legal reporting and audit obligations, as described in the "Time We Retain Your Personal Information" section below.
You can exercise these rights by sending a request to the following email. We reserve the right to refuse to process requests that are frivolous, manifestly unfounded or excessive, that compromise the privacy of others, that are grossly impractical, that require a disproportionate amount of technical work, that are not required by local law, that are already public, that are provided under conditions of confidentiality.We may also deny a request to delete or access information if we believe that some aspect of the request may prevent us from lawfully using the information for the anti-fraud and security purposes described above. mailto:developer@cdbenlai.com
We will retain your information as necessary, for example, to fulfill our contractual relationship or to provide you with our services. If we do not need your information to provide services to you, we retain such data only for legitimate business purposes (to the extent permitted by applicable law). In some cases, however, we may retain this data for longer periods based on legal obligations or the need to bring, enforce or defend legal claims.
Change. This Privacy Policy may be updated periodically without notice to reflect changes in our personal information practices. For material changes, we will notify you by notifying you on the Website, on the App, or by sending you an email. We will not curtail your rights under any updates to the Privacy Policy without your express consent. Your continued access to or use of the Platform after the date of the updated Policy constitutes your acceptance of the updated Policy.If you do not agree with the updated policy, you must stop accessing or using the Platform.
Language. This Privacy Policy may be written in multiple languages. In the event of any inconsistency or difference of interpretation between any of the language versions, the English language shall always prevail. All other language versions shall be deemed to be automatically revised to conform to the English text and to bring its related text into conformity.
Direct email marketing.
We may email you about our new content, episodes, events, promotions, and any other direct marketing information to keep you informed of new releases, exclusive content, updates, recommendations, and any other special offers. We may rely on third party service providers to process and deliver such emails.If you prefer not to receive such direct marketing messages, you can easily unsubscribe by going to My > Settings > Privacy > Email Subscriptions and using the unsubscribe function that is included in every direct marketing message we send you, or by contacting us at email. To stop receiving further direct marketing messages from us.Please note, however, that in all cases you will continue to receive all system emails from us (for example, emails about forgotten user passwords) and legal notices (for example, updates to our policies) mailto:developer@cdbenlai.com